Every call your reception misses
books in somewhere else.
Tindal answers instead.
From £299 a month. No contract. Ring it and hear it answer.
Every call your reception misses books in somewhere else. Tindal answers instead.
From £299 a month. No contract. Ring it and hear it answer.
Six enquiries a week reception couldn't get to. A third of them would have booked. £600 a course of treatment. That is what goes to the practice down the road every month.
It picks up. You get the enquiry.
Nobody changes how they work, nobody changes their number, and nobody listens back through voicemails at seven in the evening.
It answers
After four rings, if reception hasn't picked up. In your practice's name, knowing your treatments, prices and hours.
It takes the enquiry
Name, number, what they're after, when they can come in, whether they've been before. Exactly what your receptionist would ask.
It's on your screen
Emailed and texted before the caller has hung up, or booked straight into the diary on Reception Pro.
Press and hold, like a caller would.
This is roughly what happens on the other end of the phone. Hold the button until it fills.
and hold
What it costs
Three things, three prices. The phone is what most people start with, but you can have any of them on their own.
Reception
- Answers in your practice's name, 24/7
- Knows your treatments, prices and hours
- Enquiry emailed and texted the second the call ends
Reception Pro
- Everything in Reception, plus:
- Books straight into your diary or practice system
- Handles cancellations and reschedules
- Rings patients back to confirm
- Monthly report on what it caught
A site that books
- Written and built for you, not a template
- Shows up properly on Google
- £39/month to look after it, optional
The job that eats your week
- Fixed price agreed before anything starts
- Built around how you already work
- You own it, and £175/month to run it
Friendly local tech support is included with all of it. You get a mobile number, not a call centre and not a ticket. Something stops working, you text and it gets sorted. If it's a new job rather than a fix, you're told what it costs before anyone touches it.
Four ways to deal with this
Three of them are what you're probably doing or considering.
| Option | What it costs | The snag |
|---|---|---|
| Voicemail | Free | New patients don't leave one. They ring the next practice on Google while they're still thinking about it. |
| Another receptionist | £26,000+ a year | Plus NI, pension, holiday and cover, and they still can't answer while they're checking someone in. |
| National answering service | £205–£395 a month | Published rates from the big UK providers. Reads off a script, doesn't know your prices, and you're one of thousands. |
| Tindal | £299–£399 a month | Answers in your name, knows your treatments, books into your diary. Set up by someone ten minutes up the road who answers his own phone. |
What the phone is costing you
Not made-up numbers. Yours. Move the sliders to whatever's honest.
Getting started
A twenty-minute chat
On the phone or at your place, whichever suits. What you charge, what hours you work, what you want it to say. That's the whole setup.
It goes live in 48 hours
Your number stays exactly as it is. Nothing changes except where the calls you don't answer end up.
You get a text, not a voicemail
First month is on the house. If it hasn't caught you a job by the end of it, say so and you've paid nothing.
First month free. Then cancel whenever.
You've never heard of me, and I'm not going to pretend otherwise or wave fake reviews at you. So the first month costs nothing. If it doesn't catch you a single job in that time, tell me and we're done, no invoice, no awkwardness.
After that it's month to month. Cancel any time, keep your number, and the website's yours whatever happens.
Local rate
If you're in Chelmsford or near enough to it, you pay less. Five businesses at this price, then it goes back up.
Locked for twelve months, no setup fee. All that's asked back is an honest review and permission to say your name to the next person down the road.
Questions
Do I keep my own number?
Will callers know it isn't a person?
Am I tied into anything?
What happens to the recordings?
Can't I just build a website on Wix?
Who actually does the work?
How many customers have you got?
Ring it. See what you think.
Talk to it like a customer would. If it's rubbish you'll know in thirty seconds and you've lost nothing.
01245 945390